Every business, no matter how big or how small, has at least one person who seems to be constantly complaining and whining about something on the job. Overall, I think most business owners think of this as only frustrating…but wait!! There is a much larger impact.
When employees are complaining to everyone around them they are not the only ones being non-productive. Everyone they are talking to is either listening to them and making the problem bigger or are frustrated that you are not stopping this person. Once it appears that the business accepts this type of behavior; it will only spread.
If you take the time to talk to the person, or if this has been a problem for a while, talk to the group of people, and encourage them to propose a resolution to the issue and they can hopefully use the time they were ranting to create a workplace that makes them happier.
Create an environment of open discussions. Even a monthly meeting where employees are asked “what is going well” and “what could be better” can have a huge impact if you make the meeting about resolution and not just whining. Encourage a meeting style that allows others to offer changes or suggestions to improve the workplace.
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